Shipping policy

 

Because we want to provide you with the best shopping experience ever, we offer free express shipping worldwide for all your orders.

No matter where you live worldwide or where you want your order to be delivered, we will send it to you with express shipping free of charge.

We process orders at our warehouse in Madrid, Spain, Monday to Friday and we use Priority Shipping Service with 24-48 hours delivery in the European Union and European Economic Area, and with 2-4 days delivery for the rest of the world. Once your order has been shipped, we will send you an email, which will includes the shipment tracking number for your reference and tracking. 

Rest assured, that we will send your order out as quickly as possible, but please note that there could be some delivery delays that are out of our control, such as remote delivery locations, adverse weather conditions, custom procedures, or any unforeseeable issues with the courier service. Therefore please kindly note that the delivery dates provided in our communications are always estimates and subject to change.

All orders sent outside the European Union are shipped on a DDU (delivered duty unpaid) basis. In some countries, additional local import charges and/or duties will apply. We recommend reviewing your country's local import policies prior to ordering as we are unable to advise on these amounts, as they are government charges and are not controlled or executed by us. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to, and the payment of these is necessary to release your order from customs on arrival.

Please kindly note, that if the estimated dates for the order delivery are not met, we will not be liable for any losses or damages that may occur due to the delay of the order, and we will not be obligated to provide any discounts, or credits due to any delays. 

Important thing: when submitting the order, please make sure you introduce your correct and complete delivery address, and also your correct telephone number so the courier service could reach out to you if needed. : )

If, at the time of delivery, the packaging is damaged, please open the package and take the product bottle out of its box in the presence of the courier in order to verify the condition of the product bottle. If the product bottle is damaged, which is very improbable, please note the details on the delivery note for the courier, take pictures of the damaged product bottle and contact our Customer Care Team at: support@systemskin.com

Don´t worry, after we receive your communication and courier service report on a damaged product bottle, we will arrange a damaged product pick up and a new product delivery. We take our job very seriously and your satisfaction is our absolute priority.

We are here for you any time and will make everything possible for you to have the best shopping experience ever at System Skin.